Order commissions vs flat fee: what does digital really cost your restaurant?
At first glance, "just 1.9% commission" seems painless. But what does that percentage add up to at the end of the month versus a predictable flat subscription? Let's do the math.
In the FoodTech sector, software providers use two opposite pricing philosophies:
- The commission model: Often marketed as "no subscription" or with a very low base fee, but charging between 1% and 2.5% ex-VAT on every QR-code order placed.
- The flat-rate SaaS subscription with zero commission: A fixed monthly fee (3 plans starting at EUR 15.99/month, VAT not applicable under art. 293 B of the French tax code), regardless of covers or revenue generated.
Case study: A restaurant doing 60 covers/day
Consider a neighbourhood restaurant averaging 60 orders per day with a modest average basket of EUR 14.00 incl. VAT, open 25 days a month:
| Model | Calculation | Monthly cost | Annual cost |
|---|---|---|---|
| Commission-based solution (1.9%) | EUR 21,000 x 1.9% | EUR 399.00 ex-VAT | EUR 4,788.00 ex-VAT |
| Comptoir by JAYE | All-inclusive flat fee | from EUR 15.99 (VAT n/a) | EUR 479.88 (VAT n/a) |
Net difference: over EUR 4,300 in annual savings for an average restaurant.
The hidden trap of payment intermediation
Beyond the gross amount deducted, the commission model usually requires customers to pay online through a third-party payment gateway. This creates two hidden constraints:
- Delayed cash flow: Your takings are deposited into your business account with a 24 to 72 business-hour delay.
- Loss of meal vouchers & cash payments: If the ordering process requires direct digital payment, you exclude customers paying with paper meal vouchers or cash at the counter.
Conclusion: Control your cost per cover
Digital tools should be a productivity lever to handle the rush, not a proportional cost line that grows as your business succeeds. A flat subscription ensures your profits stay with you, with no surprises on your P&L.
From EUR 15.99/month. Zero commission. No commitment.
Discover the solution built for independent restaurant owners with a 14-day no-commitment trial.